Showing posts with label Digital Marketing. Show all posts
Showing posts with label Digital Marketing. Show all posts
Tuesday, July 21, 2020
CRM for Online Retail Business: Top Benefits
Today, the concept of shopping has dramatically changed. More and more people are buying from online retail stores. This might be due to various reasons, such as the convenience of buying things from home, saving valuable time, offering free shipping, providing an easy way for customers' to compare prices among various online retail stores, presenting customers' with less product prices when compared to the products available in physical store, and much more.
Have you ever purchased any products from an e-commerce store? How often do you purchase? What are your buying experiences? Are they delivering products on-time? How is the product quality? Is it good? Does your retail store offer customer support services? Are they quickly resolving your complaints and issues after the post-purchase? At a point of time, every customer, who purchases from an e-commerce store, will come across any one of these questions.
However, in this technology-driven day and age, the e-commerce industry is booming and growing rapidly. There are several industries that are coming up with online retail store ideas to attract a new stream of digital customers' to their businesses. But how can your business attract online customers' without having a proper strategy?
Utilize Customer Relationship Management (CRM) software to streamline all your online business activities, provide top-quality tailored customer experiences, as well as effectively manage the retail customer relationship.
Here are the top benefits for your e-commerce store if you invest in a CRM solution today:
1. Automate Repeated Workflows
Previously, sales people used to waste their valuable time sending follow-up emails to clients and customers' instead of focusing on their core sales operations - selling. Now, you can use CRM system to automate the repeated work flows such as sending off follow-up emails, as well as tracking the buyer's online activities.
For example: Your customer has recently purchased a smart phone from your store. Immediately, after the purchase you can use CRM system to send an individualized thank-you e-mail. After a week, you can use your CRM solution to automatically send a proposal list of smart phone accessories to your recent smart phone buyer. In addition, you can define an alert system focusing on customers' who are leaving your online store without purchasing anything. Use CRM system to track your lost customers' activities, monitor interested products, and the browsing history of your lost customers' in order to send them the relevant products with discount prices.
2. Understand Online Customers' Needs
In this highly competitive business environment, it is imperative for businesses to have a full-blown picture of its customers. Use CRM system to automatically track and monitor your web customers' current needs, interests, tastes, preferences, age, income, demographics, past communications, buying histories, etc. The system then records all the customers' analysis in the centralized CRM database. This analysis along with up-to-date records on each customer will help the marketing, customer support, and sales team to improve their productivity as well as boost their efficiency. Additionally, tracking your customers' online social media activities will enable you to take note on your current customers' needs and buying preferences.
3. Boosts Positive Customer Experiences
CRM is an invaluable tool for online retail stores to keep track of their lost customers, detect and prevent the fraudulent transactions, and provide an easy checkout process. It will help you by providing the right information to your online buyers. For instance, if one of your online customers has asked you the question, "Where is my current order status?"
Then, you can use CRM system to provide your customer with an immediate response. In CRM software, you can track the intuitive order status as well as the comprehensive history lookup of your customers'. The data obtained from your CRM system will help you in providing accurate status information, which can "wow" your customers and foster an overall positive customer experience.
An e-commerce CRM system is helpful for businesses by facilitating every-day tasks, increasing visibility into the selling process, establishing more personalized shopping experiences, and driving a higher number of sales. Effectively utilize the solutions of the cloud-based CRM system to generate the maximum profits for your online retail store.
Article Source: http://EzineArticles.com/9917642
Wednesday, July 15, 2020
Why Small Business Owners Struggle to Make a Profit
Stop throwing your money away on marketing that doesn't work!
Have you ever wondered why your hard-earned marketing dollars fail to get a great return for you?
Have you ever wondered how you might improve your marketing return without spending more money?
Do you want to know why most marketing spending is a waste of time, effort and money?
Stop wasting your valuable time, effort and hard-earned money on marketing that does not work!
Understanding the purpose of marketing is the first step to making your marketing work better for you. By knowing what you are trying to do with your marketing activities and utilisation of those limited resources called dollars, you will dramatically improve the return on investment. So, understanding what marketing is all about is fundamental to getting optimum results and in this article I am going to demonstrate to you just what you need to know.
One of the most common mistakes small business owners make is to spend money on the wrong type of marketing. They spend money on something called tactical marketing. That is, how their marketing dollar will be spent. Things such as, "should we use AdWords or not, how much should we spend, what key words should we target, should we do direct mail or not, is my website due for an upgrade?" In other words, how to spend the advertising dollar as opposed to spending their money firstly on strategic marketing.
Strategic marketing is the message they want to send and who to send the message to. In other words, who is our most likely buyer, what are their pain points, what problem do they want solved, what solution do we have that is unique and what is the decision-making process those prospects are likely to follow.
Marketing is about understanding the needs, wants and desires of a market, how those needs, wants and desires are currently being met by competitors in the market and how you can take advantage of the opportunities that exist in those markets to make a profit.
To make the most profit from any market you want to create a market dominating position. That is a position that once identified can be communicated to your target audience with the clear understanding that you are the obvious choice for selection to solve their pain points.
This is done by focussing your advertising messages clearly to evoke an action from the prospective customer that starts them on the buying journey with you. It is not necessarily a message, in the first instance, to buy now! Unless it is an emergency service that you are offering, Your message should be to engage the prospect in the buying journey you would have developed that takes them through the identified buying process you discovered in your research. This could be a process involving a number of logical steps. You must take prospects on that journey.
Along the journey you will need to maintain some form of communication and contact with the prospect and that is one of the reasons why tactical marketing fails. It tends to focus on, "do it now actions". Buy now, call now, act now. Most buyers are not ready to, "do it now". Most buyers, in fact some would say more than 98% of buyers are not ready to buy now. Most buyers are still going along the buying journey. Only as many as 2% of buyers are at the end of that journey and are ready to act now.
If only 2% of buyers are ready to buy now and you have focussed your marketing activities on tactical marketing, i.e. using AdWords and bidding for keywords that get a lot of attention, then you are targeting 2% of the potential buyers for your product or service. The end results are poor returns and a tendency to blame the medium used for the poor results. AdWords works great when done right.
Put another way, tactical marketing means you are financially contributing to the research project of the other 98% of potential buyers who may just end up buying from your competitors. If 98% of buyers today are searching for information, after all we live in the information age, then why would you want to do that and not get to control the rest of the conversation, the education process with those same potential buyers?
Strategic marketing on the other hand identifies how to add to the education process and once a potential buyer engages with you, you want to capture them to be able to control the conversation, with you, AWAY from your competitors. This is what will provide you with the greatest return for your dollar. This is what will turn your business into a profit-making machine.
Focus on strategic marketing activities first. Get your messages right before you spend your hard-earned dollars making advertising platform owners rich. Let other competitors flounder around educating your prospects, but only until you decide to engage them in your conversation. Then keep them under control and watch the results grow.
Article Source: http://EzineArticles.com/10169620
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